Central Technical Support is a specialized management in YemenSoft company headquarter in Sana’a. It consists of software programming and implementation experts and linked with software development team. It have many tasks such as the following:
Supporting systems of customers and the first of which is ONYX ERP programs group.
Studying customers types, work mechanisms and users behaviors.
Exchanging experience and knowledge between technical support engineers in the regions.
Receiving and Solving systems errors in collaboration with development team and examining new solutions.
Sending new updates and versions to the branches and agents.
The Methods of Providing Central Technical Support:
Providing simple and quick consultations via phone or social communication programs.
Sending and exchanging files through CRM system and emails.
Preparing information and technical leaflets to develop engineers experience and skills or for guides for users in some defined details.
To whom Central Technical Support is Provided?
To technical support engineers and software implementation staff in the branches and distributions offices.
To customers in the countries in which we don’t have any branch or certified distributor.
To big projects which are not included in the tasks of branches or distributors.